Joules - a British Lifestyle brand recognised by distinctive colours, prints, detail & quality encompassing values of heritage, countryside, Britishness, family and fun.
From nautical stripes and detailed florals to scenes that sing of our country heritage. Wherever you’re tackling the great British weather Joules new printed wellies will make sure you stand out from the crowd.
Postage & Packaging for deliveries within the UK is FREE OF CHARGE for all Purchases over £40 and is shipped by shipped by Royal Mail Tracked Delivery as standard. Countries classed as being within the UK are England, Scotland, Wales, Northern Ireland, The Channel Islands & The Isle of Man.
Purchases under £40 will be charged at £2.95 for items up to 2Kg and £2.95 per Kg thereafter and will be shipped by Royal Mail 2nd Class Parcel Post. If your order consists of multiple items and following the return of any items the total purchase price becomes less than £40, £2.95 will be deducted from the refund.
We aim to deliver goods within 2 to 3 working days using Royal Mail. (Not guaranteed) Weekends and Bank holidays are not classed as working days. Deliveries are normally made Monday to Friday by 4pm. (Excluding Bank Holidays)
NEXT DAY SERVICE
If you opt for Next Day Delivery at £5.95 (UK only), your items will be sent by ROYAL MAIL SPECIAL DELIVERY which guarantees delivery to 99% of the UK by 1pm the next working day, providing your order has been received before 2pm Monday to Friday. Orders placed after 2pm on Friday will not be received until Monday. However, if you wish to have the next day delivery made on a Saturday, there will be an additional charge of £4.00 (Orders must be placed before 2pm Friday). Please note that Next Day Parcels require a signature & cannot be left in a safe place.
Channel Islands & Shetland Islands - Royal Mail can only guarantee it will deliver within 2 working days.
We will dispatch to an alternative shipping address from your billing address if required, but will carry out additional checks, where we deem it necessary to protect both ourselves & our customers.
It may be possible for parcels to be left in a secure place of your choice if you are not available to take your delivery. Please state your instructions when you order. However, the use of a secure place voids the proof of delivery protection and we regret that we cannot accept any claims for missing parcels in these instances. Orders over the value of £170 must be signed for, however, and cannot be left in any secure place.
If the attempted delivery fails you will have 18 working days to collect the parcel from your local Delivery Office. If the parcel is not collected, it will be returned to us and the Return To Sender fee (£4) will be deducted from your Refund.
You will receive confirmation of your order's dispatch via email. You can track your parcel by logging on to and entering your Tracking Number.
You can choose to have your order delivered to our Bridge St, BRIDLINGTON store by selecting ‘Collect in Store’ at the checkout. If you select this option the goods will be ready and waiting for you at our store usually within 48 hours.
You will be contacted by our store when your order is ready to pick up. Please bring the following items with you when collecting:
Proof of name & address
The Card used to make the payment
UK collect in store - FREE
Royal Mail Tracked Delivery - FREE on orders over £40
Purchases under £40 - £2.95 (Up to 2Kg, £2.95 per Kg thereafter, sent Royal Mail 2nd Class)
Royal Mail Next Working Day Delivered by 1pm - £5.95 per item (Up to 2Kg, 5.95 per Kg thereafter. Orders must be received by 2pm)
Delivery by 5.30pm the next working day to postcodes: AB30-56, IV21-28, IV40,IV52, IV54, KW1-14, PA28-38, PH15, 17¬26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16
(Stromness Town only), GY9 (Alderney), ZE1 (Lerwick), HS3.
Delivery after two working days by 5.30pm for postcodes: GY1 3(Herm), GY10 (Sark), HS2, PA61-75, PA78, ZE2-3.
Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44.
Royal Mail Next Day Saturday Delivery Delivered before 1pm - £9.95 per item (Up to 2Kg, £9.95 per Kg thereafter. Orders must be received on Friday by 2pm)
Saturday guaranteed delivery is not available to GY1 3 (Herm), GY9 (Alderney) GY10 (Sark).
*Please note* that we are unable to ship Next Day if a single item weighs over 2Kg.
Royal Mail International Tracked Delivered in 3 to 5 Working Days
Zone 1 - £8 per item
Belgium, Cyprus, Finland (except Aland Islands), France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain (except Canary Islands) and Sweden.
Zone 2 - £10 Per Item
Austria, Bulgaria, Croatia, Czech Republic, Denmark (except Faroe Islands and Greenland) Greece, Italy (Except Vatican City), Republic of Ireland, Romania, Slovakia and Slovenia.
Zone 3 - £14 Per Item
DHL International (Express Delivery) – 1 to 2 Working days, delivery time and charges for DHL International are shown in the checkout, as the cost is based on the size and weight of your order.
*Please note* We do not ship to international PO boxes.
REST OF THE WORLD
Royal Mail Airmail Delivered in 5 to 7 Working Days
All Zones - £12 per item
Any claims for lost goods cannot be entered into until after 15 working days from dispatch. Please note that if any items are returned to us by Royal Mail’s sorting office as uncollected, we will not provide a second delivery free of charge. We will contact the customer for the delivery charge before we dispatch it a second time.
WE HAVE BEEN ADVISED BY ROYAL MAIL THAT PARCELS SHIPPED TO CHILE ARE HELD BY CUSTOMS FOR 2/3 WEEKS
DHL International (Express Delivery) – 1 to 4 Working Days, delivery time and charges for DHL International are shown in the checkout, as the cost is based on the size and weight of your order.
*Please note* We do not ship to international PO boxes
If you wish to cancel your order you can notify us by email at email@example.com before we have dispatched the goods to you or where the goods have already been dispatched to you by returning goods to us in accordance with our returns policy.
We hope that you are happy with your goods. However, if you are not completely satisfied with your purchase, you can return it to us within 30 days of receipt.
The product must be in the same resalable condition that you received it in and not show any signs of wear. The box should not be defaced or damaged in any way and we reserve the right to impose a £3 charge (or otherwise where deemed appropriate) if the box is returned in a condition that we deem unacceptable for re-sale.
All Refunds will be issued within 14 days of receipt of the item via the original payment method and you will be advised of the Refund by Email.
Any Express or International postage charges incurred when the order was originally dispatched will not be refunded.
A tip for our international customers:
If you are returning your item you must write "merchansie returned" on the customs label when you complete it. Failure to do so will result in customs charging you and if these charges remain unpaid after 20 days the parcel will get 'returned to sender'
ROYAL MAIL TRACKED RETURNS
We do not offer Free Returns, however, In order to make the returns process as easy as possible for our customers, we can offer a Pre-Paid Return Label Service via Royal Mail's Tracked 48 delivery. If you elect to use this Tracked Returns Service, a charge of £3.00 will be deducted from your refund.
CHRISTMAS RETURNS POLICY
Purchases made between the 1st November & 7th December will have until the 7th January the following year to be returned. Purchases made after that have the standard 30 days.
We know that it is sometimes difficult to get the exact size when buying online which is why we offer a ‘Free Exchange Policy’. We offer one free exchange on purchases made within the UK. This means that we will pay Royal Mail Tracked delivery on the 2nd pair of shoes to a designated address.
WE DO NOT OFFER FREE EXCHANGES ON INTERNATIONAL ORDERS.
FAULTY/ DAMAGED/ INCORRECT GOODS
You must notify us of any product that you deem to be defective or not satisfactory within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval. Please contact us before returning the product.
In the case of faulty/damaged goods, the goods will be inspected on return before a refund will be issued. A replacement or exchange may also be arranged instead of a refund at your request.
We are a secure website working with Sage pay. We are pleased to accept orders by any of the following methods: - Online transactions ( secure server) and telephone. All Credit/Debit card transactions are subject to validation checks and are authorised by the card issuer. We accept PayPal, MasterCard, Visa, Delta, Maestro, Electron, American Express and JCB. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order.