Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Marshall Shoes' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not continue to use our website.


This website www.marshallshoes.co.uk is owned & operated by:-

H Marshall & Son Ltd, 52 - 54 High Street, Bridlington, East Riding of Yorkshire, YO16 4QA

Tel: 01262 603234

Fax: 01262 603234

Email: enquiries@marshallshoes.co.uk

Our Company Registration Number is 03790106

Our VAT registration number is 721520771

If you need to contact us, please use the details above.


Browse through our products and select which items you wish to purchase by adding them to the virtual shopping bag. Items you do not require can be removed from your bag at any time. Once you have completed your shopping go to the checkout to complete your order. You will be asked a series of questions, requesting your necessary personal details to complete the order and make payment. If you would prefer to order by telephone you can do so by calling 01262 603234. However, if ordered over the telephone it is  your responsibility to check the order confirmation email to ensure the correct item has been ordered & the correct address is listed

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made, even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

Where goods are not available

Where we cannot obtain authorisation for your payment

If there has been a pricing or product description error

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

You will be required to pay for the goods in full at the time of ordering.

All prices are shown in £ sterling. However, they can be converted into Euro or USD and are inclusive of 20% VAT. We will automatically deduct the 20% VAT at the checkout for all non EU orders. We use secure payment facilities for online purchases. You can pay for your order by Visa, MasterCard, Delta, Switch, Solo, Visa Electron, Maestro, JCB or PayPal.


Whilst we will endeavour to dispatch all goods as quickly as possible, we shall not be liable for any losses, costs, or expenses caused by any delay in the delivery of the goods. Once payment has cleared we aim to process all orders as quickly as possible, and dispatch by Royal Mail. It is your responsibility to check your order upon delivery for shortages or damage and must contact us immediately should there be any problems whatsoever.
Refunds can only be issued for undelivered parcels 10 working days after the expected delivery date.


Our one-year limited warranty applies solely to products purchased at Marshall Shoes.  

The following are not covered under the one-year limited warranty:

Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation

Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents

Leather not properly treated to keep from drying out

Vegan-friendly material damaged from using sprays or other treatments

Waterproof failure due to complete submersion in water or allowing the water to seep over the top of the footwear, or through the zippers, laces or elastics

Separation of soles due to being caught, hooked, snagged or cut

Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation

Poor fit


This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this website. Using the website implies that you accept the terms of this disclaimer. We may occasionally update this disclaimer so please refer back to them in the future.


You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our written permission.


With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.


We take all reasonable steps to ensure that this website is available 24 hours a day, 365 days per year. However, websites do sometimes encounter downtime due to server or other technical issues. Therefore we will not be liable if this website is unavailable at any time.


Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their contents.

If you would like to link this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

If you choose to link our website in breach of the above paragraph you shall fully indemnify us for any loss or damage suffered as a result of your actions.


Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this website.


This legal notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this legal notice are subject to the exclusive jurisdiction of England and Wales.


All product sales and discount codes are subject to stock availability. Discount codes must be applied at the checkout section when making a purchase. Customers must be a registered user and must be logged in to their account in order to apply discount codes. Only one discount code may be applied once per basket. Discount codes are not valid for use on items already marked as discounted. Advertised sales do not apply to children's items.


We hope that you are happy with your goods. However, if you are not completely satisfied with your purchase, you can return it to us within 30 days of receipt.

Returns should be sent to Marshall Shoes, 52-54 High Street, BRIDLINGTON, YO16 4QA. The cost of returning your goods is the responsibility of the customer, however, in order to make the returns process as easy as possible for our customers, we can offer an 'Easy Returns' Service (UK Mainland Customers only) via Royal Mail's Tracked 48 delivery service. If you elect to use this Tracked Returns Service, a charge of £3.00 will be deducted from your refund (per label used). Please note the maximum weight for any individual parcel using this service is 2.5KG.



The product must be in the same resalable condition that you received it in and not show any signs of wear. The box should not be defaced or damaged in any way and we reserve the right to impose a £3 charge (or otherwise where deemed appropriate) if the box is returned in a condition that we deem unacceptable for re-sale.

All Refunds will be issued within 7 days of receipt of the item via the original payment method and you will be advised of the Refund by Email.

Any Express postage charges incurred when the order was originally dispatched will not be refunded.

If a promotional discount, such as an exclusive online discount, was applied to your original order and you return any part of that order, Marshall Shoes reserves the right to withhold from any refund the amount of discount received, if the amended order no longer qualifies for that discount.


Returns should be sent to Marshall Shoes, 52-54 High Street, BRIDLINGTON, YO16 4QA. The cost of returning the goods is the responsibility of the customer.

International shipping charges incurred when the order was placed will not be refunded.

A tip for our international customers:

If you are returning your item you must write "merchandise returned" on the customs label when you complete it. Failure to do so will result in customs charging you and if these charges remain unpaid after 20 days the parcel will get 'returned to sender'.


Purchases made between the 1st November & 7th December will have until the 7th January the following year to be returned. Purchases made after that have the standard 30 days.


We know that it is sometimes difficult to get the exact size when buying online which is why we offer an Exchange Policy. In addition to the free delivery we offer on the original purchase, we will also pay Royal Mail Tracked delivery on the exchanged item. Please note that we do not cover the cost of returning the item to us.


You must notify us of any product that you deem to be defective or not satisfactory within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval. Please contact us before returning the product.

In the case of faulty/damaged goods, the goods will be inspected on return before a refund will be issued. A replacement or exchange may also be arranged instead of a refund at your request.