Dear Mr. Marshall

Thank you very much for my replacement boots. I really appreciate your prompt attention and now all is well.

Three generations of my family have always bought their footwear from you and are all very grateful for your wonderful shop and even more for the wonderful service you provide.

Many thanks


I wanted to let you know I was delighted with your service. My order came promptly and very nicely packaged. It was also a great to have the same delivery charge for the whole of the UK( I live in Northern Ireland). I would be happy to use your company again and recommend you to others.


Just to thank you so much for my recent order of Rieker shoes/trainers.
I am delighted with them and just as delighted with your excellent customer service!


Just to say that my order has just arrived. I love the short wellies. Perfect fit! The Cadbury's Curlywurly bar inside the bix was such a nice surprise.... Needless to say Ive eaten it already! Many thanks for the brilliant service.


What excellent service! My shoes arrived at lunchtime today and I am delighted with them. Thank you so much for fulfilling my order so promptly. I know where to come to another time!!


Just wanted to let you know how pleased I was with your excellent service regarding the Reiker boots that I ordered from you just before Christmas. The lady that took my phone call was so helpful in explaining everything from delivery to returning the boots if not satisfactory. I thought I would have  to wait a long time for them and was so surprised when Royal Mail delivered them today and they are absolutely perfect.  With the world in turmoil Marshall's came up trumps thank you, shows there's some hope for the country!

Thank you very much for swift, excellent service througout. A real pleasure to deal with, I shall be ordering from yoursleves again.

I hope you all have a good Christmas.


Hi Guys
The boots are fantastic!!!!!!!!!!
Thanks for fast delivery - awesome!





I just wanted to let you know how pleased I am with your service and my shoes.
I haven’t ordered from you before, but won’t hesitate to order from you in the future.  I ordered last Friday and shoes were here first thing Monday morning, now that is impressive!
My Caprice shoes are so lovely, are comfortable and just what I wanted. Believe me, I have so much trouble finding shoes that fit properly and are comfortable so I am well pleased.
Thanks again.
Regards & keep safe
Dee B

I’m pleased to let you know my sandals have arrived safely and I’m absolutely thrilled with them. Many thanks for your prompt and courteous service, I won’t hesitate to use you again to purchase footwear in the future. Thanks also to all at Marshall Shoes. Kindest regards S Davison

Just a quick note to let you know how delighted I am with my new sandals. What a brilliant service you offer , I know where I shall be buying all my news shoes in future.
Thank you Marshall’s - super prompt service as always and top quality shoes arrived today.  A happy customer. 



I’d just like to say how brilliant my experience has been shopping with you. Even during these difficult times the customer service was outstanding and shoes were delivered quickly.
I’ll definitely be choosing to shop with you again. Thank you!
Amy T


Even though my shoes didnt fit, it's been an absolute pleasure dealing with you. So prompt and efficient. Thanks! JULIE M


The service I received from Marshalls was first class I was wearing my shoes within 2 days of ordering. I walk at least 9500 steps every day and so wear out a pair of shoes easily in a year. Fabienne felt comfortable as soon as I put them on there was no 'breaking in' to be done. I just hope they will last as well as the 2 previous Josef Seibel shoes I have bought from Marshalls.



Ordered the shoes online and received confirmation by text on delivery status which was fulfilled as promised. Great value for money when looking at alternative shoe web sites. Quality of shoes was superb and I will definitely use and recommend Marshall shoes for top brand shoes in the future.


Couldn't be happier with this experience. The shoes have met or exceeded my expectations. They arrived quite quickly and are excellent quality at a great price. I emailed a question to the seller and they responded very promptly. I would definitely buy from them again.

Marshall shoes are one of the best shoe stores in the world. The product line of shoe is beyond excellent. I will continue to fill my closet with shoe purchases from the Marshall shoe store.

 Just wanted to say thank you for the boots I ordered for my daughter. We had been looking for that particular style for such a long time (had been given a smaller pair some years ago) - Startrite waterproof long suede - and were so pleased to see you had them. Quick delviery too - many thanks :)


First time I used Marshals I ordered these sandals but they were too big. Posted them back. Refund given with no problem in a very efficient way. Ordered smaller size and all is great with the sandals and the service. In fact ordered another pair as well. Excellent service. Will now be my "go to" on line shoe shop.

Pat p


I just received my order this morning, and it is amazing. I've shopped a lot on overseas online retails and your delivery is the most impressive, I chose the normal international shipping and already prepared to wait for at least one month, that's what happened and happening to my other international orders, but it's been less than a week and now the shoes are at mine, and they look true to description and simply amazing. I wanted to thank you for your help with my purchase and really love your store and customer service, thank you. If there's any link I can drop a comment please send to me, I'd love to share how reliable and great your service and products are.




Dear Marshall Shoes,

Thank you for promptly despatching my order for my Remonte sandals, which I received first thing this morning (Monday) just wanted to say I’m delighted with them and thank Dawn for all her help in deciding which size to go for, they fit perfectly.

Very impressed with your company’s service and choice of shoes available, so thanks once again.

Kind regards


Veronica C



Thank you for an excellent service.


My order arrived on time and I am pleased with the clogs.

J Baker



Once again full marks to Marshall Shoes - boot arrived safely and are exactly what I was looking for - thank you once again for your excellent service.

J Wood



What excellent service you give, will definitely shop with you in the future.


Margaret W



Have received today the bar extensions for my wife's shoes/slippers. These will do the job perfectly.Thank you so much for your help and courtesy. I will certainly recommend your company for the quality of your products and the satisfaction you have given us in helping with the medical problem my wife has.

Many thanks

G Parry



Been in your shop today.
Have to say it was a pleasure to visit a traditional shop with old values.
Very helpful and great service.
Even told me where to go for great fish and chips.
Will be back some time in the future.

Michael P



Ordered on Wednesday, arrived first thing on Friday morning - Brilliant :) I have been looking for these shoes for my son as a replacement for the same type he has completely worn out. So happy to have found them here. I would certainly order from Marshall's Shoes again. Excellent Service. I couldn't be happier.

Alison D



Just wanted to say what brilliant service and the shoes are blissful
I’’ll be back for more
Many thanks




Thanks so much for the confirmation of the refund for the returned order.
I would like to take the opportunity to thank you for the excellent service and communication you have provided.
With thanks

Veronica P



Just wanted to let you know how impressed I am with your staff and service - I was badly let down for a birthday present for my best friend and I rang spoke to someone on Monday and the item has arrived today.
Amazing service, a very happy customer who will definitely recommend you to friends and family.




Shoes arrived very quickly together with a Cadburys Whisper Bar! Very welcoming. Pleased with purchase and shoes fitted perfectly. I have three other pairs of these. Reiker loafers and they are so comfortable! So I am a happy customer!




Excellent first class service, highly recommended. Appreciated the kind gesture of the curlywurly, cheered me up.



Could not have asked for swifter, farer or more acceptable service. I would highly recommend this company.

Alison E



A big Thank you at Marshall's shoes I was taken back to get my Hotter shoes today especially at this busy time you are stars and I will definitely shop with you again Happy Christmas to you all.




Many thanks for a very professional service.

Kind regards




Had to return order as boots were too small. Marshall Shoes went above and beyond to source larger size and kept me updated throughout. Customer service was outstanding and for that alone, I would have no hesitation in recommending Marshall Shoes.



Marshall Shoes provides excellent service. Delivery was near immediate. Correspondence via email was always prompt. And, they thoroughly addressed my needs in a personable yet professional manner. As if that was not enough, a discount on my next purchase was included in my order. Top notch! I will not hesitate purchasing from Marshall Shoes again. Marshall Shoes is worthy of your trust.




Dear Mr Marshall
We would just like to thank-you in your assistance with the Barker Shoes
as promised a new pair where delivered to our daughter's before we had to return
to Australia.
We are most grateful and can't thank-you enough and we will most definitely
will return to your shop when we are again in Bridlington, we have sang your
praises to all our family living in Bridlington and to anyone else that will listen.
Once again thank-you.

Kind regards
T and L



Whether you buy directly from Marshalls online store you are always guaranteed excellent service, fast delivery, quality footwear, exceptional prices, secure packaging and a curlywurly.



Five star excellent all round best quality and delivery was as stipulated, will use Marshall's again when required.



Hello to you all


Just to say that I received the shoes on Saturday. Very pleased is an understatement! Excellent service all round from yourselves. Communication was brilliant. Highly recommend you, and will definitely call on you in the near future. 


Many Thanks




A brief message to express my sincere thanks for the safe delivery of my DMs! I have been looking for these for ages, and so pleased I found them with you. Cannot recommend you highly enough. Thank you. I hope to do business with you again in the future.

Best regards




Thank you so much for such a speedy response to my order - I received the slippers today ... I can now put aside my old pair of Lunar slippers (exactly the same) which have served me well.

Many thanks once again,




They arrived, thanks for your help, appreciate it, better than the Barker store in London!!

Joseph Hilliam



I have just received my walking boots from your company. I would like to thank you for being so prompt and efficient, your service has been exemplary.

Best Regards




My Chatham Loafers have arrived safely and are absolutely as I expected. Thank you for the voucher which I can assure you I will use and choccie bar! - very naughty. The customer service from your company is exceptional and I will be delighted to tell my friends and family all about you. Feel free to publish the facts and my name or let me know how I can place a very complimentary review online. Many thanks again for this wonderful treatment. Best Regards, Chris ps. Please ad my email to your mailing list if not already done.

C Harris



These shoes are 10*! Once again exceptional quality from Reiker. Marshalls are without doubt the company to do business with, excellent prompt delivery. My daughter wanted these to take on holiday, our fault entirely for ordering late. Took 2 days to arrive, amazing service with a chocolate bar thrown in!!! Will definitely be ordering from you again, well done to all concerned!


Miss Owen



 A first rate service from a very attentive and courteous company who do actually care about the customer. Goods were perfect, packaging excellent. Thank you for being a seller that others could learn from -- fantastic!





I just wanted to say thank you. The service from Marshall Shoes has been fantastic, and it would be nice to see more companies acting like yours. I will certainly recommend you to friends and look forward to using you in the future

Very best wishes



Hi There

Just wanted to say a HUGE Thank you for hassle free ordering and super speedy delivery of my fabulous new slippers .I love em!! . Great service.

Kay x



My Romika Gabriele 06 Red trainers have arrived today perfect fit and lovely colour. Thank you so much for your help, I hope to buy from you again before too long.





Thank you all for going the extra mile, you not only offer a fantastic service, you provide it.




Thanks for my slippers, which have been delivered this morning and are just fine.  The Curly-Wurly was a surprise!  I will enjoy it with my morning coffee.




My husband’s shoes arrived today.
Your service has been timely communication excellent and will be be very happy to order from you in the future.

Thank you



I recieved the Rieker boots today, 2day delivery, fantastic! Boots are really nice, as good a fit as I had hoped. Very pleased with them. I have a `thing` about rounded toe shoes/boots which is why I like Rieker, they give me more choice in square toe footwear, besides making my feet happy. Thank you for an excellent service.




Excellent service! Even though I am buying from New Zealand, it was brilliant service: I received them within two weeks. I would definitely shop with you again. Many thanks!




Dear Marshall Shoes,
Thank you for these lovely shoes! I love Loakes and have quite a few pairs now.
I was particularly pleased at the efficient and speedy ordering and delivery.
The price was very reasonable and the shoes were well packed. I don't often write
to the seller in my dealings on Amazon, however I wrote to you because your service
was excellent! and I would certainly recommend you to family and friends and I will
certainly buy anything I'm interested in without hesitation if it is being sold by you.

Thank you so much,



Hello, I just wanted to say thank you very much for the wonderful service and speedy delivery of my new boots - I love them! I was very impressed with your quick response to my email query and the fact that my boots were delivered quickly. I shall definitely be recommending you to my friends.

Many thanks



Thank you very much for my recent order, so pleased with both the service and the product - will be back for some more shoes when I need them. Thank you too for the Curly Wurly in with the shoes - much appreciated.




I just wanted to say a big thank you for all the help with exchanging these shoes for the right size. You guys have been friendly and helpful all the way along this process and I feel that your customer service has been second to none.
I really appreciate the way you have dealt with me and I will certainly be buying from you again. I will be highly recommending you to friends and colleagues.

Kind regards,



Hi Dawn + team.
Received my Barker McClean shoes this morning. Top quality shoes, fit like a glove, best price in the UK, fast & faultless delivery. You have managed to finalise the end of 2014 (for me) on a huge high!

Thank you so much. I will recommend your company to friends & family etc. and I hope that your business continues to prosper in the new year and beyond.

Kindest regards,



LOVE, LOVE, LOVE these boots! They are lovely and soft with a great print - not too in your face and still look like DM's. Seller sent the item superfast, well packaged and even added a curly wurly (my favourite!). Nice touch. Great customer service. Will shop with you again.

Thank you!
Sarah M



Hi Dawn,

I just got back from a long work trip and sitting on my doorstep were my new boots waiting for me. How on earth did u know that the curly wurly inside would make this pommie girl so far away from home smile from ear to ear?? My favourite!! And then to put on my beautiful boots to find they fit me perfectly!
Thank you and your colleagues for making the whole process such an easy and painless one and restoring my faith in customer service. What a truly heart-warming encounter.

Have a great day :)
Warmest regards
Paula John



Great service and good delivery. Would recommend to friends and family

Leslie G T



Thank you so much for being helpful, you are ever so kind going that extra mile that's what so nice about independent shops, a big thank you to Kate for keeping me up to date, and Mr Marshall for asking at the shoe fair.




Excellent after sales service - with prompt telephone call to follow up my email with offer for return or replace boots with new size plus explanation of the brand. Excellent seller with good old fashioned service. Thank you




Thanks so much for sorting everything out today. Your customer service is really excellent. I really appreciate it.

Thanks again.
Best wishes,



Hi to all at Marshall Shoes,

Just to thank you for the shoes which arrived today (25th Sept.) – they took only 4 days from UK to get to Melbourne, then another 5 to reach me in Adelaide. Very happy with the shoes and your service, and will recommend you to anyone who may be interested.

Chris Cooper



Ive just received the shoes & they're fine. You can buy shoes anywhere, but your levels of service & customer care are exceptional, no wonder you've been trading so long. I’m adding you to my favourites list & you will be the first place I'll look for shoes. Many thanks for everything. Best regards -




Delivery excellent. Shoes- I have bought identical shoes earlier this year and they are so comfortable and look so smart that I bought another pair. Great supplier & great shoes.

Thank you
Mrs McConville



Just a quick note to say thank you for the quick turnaround in replacing the shoes I ordered. The 4.5 size fit my Mother lovely and she is very pleased and grateful as she is going away on friday and now has a comfy pair of shoes to take with her. Thanks again for all your help with this order.

Miss Roberts



Prompt Service from this seller. Would not hesitate in using Marshall Shoes again




These slippers arrived in two days, amazing especially at Christmas. They also added a CurlyWurly to the box, lovely little touch, made us smile.

Mrs S Burdon



1st pair were too big, exchanged with no problem at all.

Thank you
Mrs A Crowford



Delivery was very quick. I have had a pair before but different colour so I knew what to expect -very comfy.

Thank you
G Stevens



Shoes received today, thank you very much for the prompt service. I have never bought shoes online before and was a bit worried about it but I will be happy to use your service again in the future!




Superb quality boot - I have had a pair of black suede slip-on Hush Puppy boots for 20 years, and have been looking for a replacement pair for ages. These boots are superb quality, and a very stylish toe. Great price and fast free delivery.

I Wright



Obviously a company that takes pride in its products. Excellent service from this firm. Helpful phone call re size of shoes. I am very pleased with my purchase

D Butler



Product as described, prompt delivery, well packaged. Will buy again.

A Sherwin



Really great comfortable shoes.

Thank you



Arrived on time, exactly as described. One happy teenager.




Excellent choice. Rapid & Courteous service.

Dr H



Lightning speed service. High quality boots, excellent price, one very happy daughter. Would highly recommend this seller. Very pleased and would most definitely use again. Many thanks.




I just wanted you to know that my shoes arrived today & I love them!!! Thank you so much for helping me. You & your company truly show what good customer service is. Thanks again and hope all is well with you.

Jean (USA)



Excellent service and the extra touches with the packaging were noted & appreciated. Nice item. Very comfortable and they feel like they are of reasonable quality at a fair price.

Peter Russell



Excellent service. Very prompt. Delighted.




Item exactly as described, delivery was very quick. Excellent service




My daughter absolutely loves the boots and I cannot get her feet out of them.

I Preece



Shoes arrived in advance of estimated arrival date and in excellent condition. They were for my wife and she is also a happy customer




The delivery was quicker than expected, the boots were exactly as described by the seller, the service was prompt & courteous. We were very pleased with the boots

Ian Sudlow



Top notch service and what lovely shoes. You get what you pay for.

Mr H



Although the shoes were initially out of stock. Courteous customer service. Would shop with them again. Thank you

Mrs S



Cannot rate them highly enough. Amazing boots, super, speedy delivery




Correct fair partner. I would recommend to everyone

Varga, Hungary



First class professional service from this seller, this is the second pair of DM's I have purchased from them. Super fast delivery. Great boots, perfect, just as you would expect a pair of DM'S to be. Comfortable and trendy, these boots are true to size. I am a size 8 and they fit perfectly, If need be, I also have room for a pair of thick woolen socks!

K Gorden



I am a shoe fanatic and like good quality shoes or boots. Mr grandad always told me to spend money on your bed or your shoes, because if your not in one, your in the other! Needless to say these boots are not expensive, but they are as comfortable as some of my most expensive shoes! I have worn these boots all day without getting sore feet!! They came within days of ordering and have fur lining.

S Mounsey



Fantastic service, ordered my shoes Monday, arrived Wednesday, Lovely comfy shoes, cant wait to wear them on holiday...will definately use Marshalls fact I have just put some more shoes in my basket !!!!!!! ha ha

Anne white



Brilliant! Prompt service shoes as described and helpful shoecare advice for the lovely shoes we bought AND a curly wurly in the box! What a great quirky way of going that extra mile it certainly put a smile on our faces. Will certainly shop here again




Thank you very much for your prompt and efficient service. The shoes arrived today.
I saw these in my local Rieker shop but they didn’t have my size and said there were none in the warehouse. I searched high and low on the internet – I think you’ve sold me the last pair of size 39s in the country!

I’m really pleased with them, so thank you.




Just to say thank you, my boots have just arrived and they are excellent, I cannot thank you enough for the first class service that you have provided, and to who ever put the curly whirly in the box,////////THANKYOU , you know my weakness.

I have just recommended you to the postman, as he was complaining about lack of good shoe shops, and will also be spreading the word to my friends.

Once again, many thanks for first class service it has restored my faith in shopping online,

Best regards,
Carol Tanner



Thank you very much indeed. Very impressed with your service and will use you again. The sandals arrived and all is well.

Every blessing



I can't thank Marshall s enough for all there help .id already got a pair of the mulberry hover shoes .but was told these have been discontinued . I was really annoyed as I have rhumatiod arthritis.i find it very difficult to find a shoe that is so comfy .these do not hurt the tops of my toes .so when I came across them on the internet I thought I'd phone marshalls up .they had the same shoe in black .not only were they very patient and very understanding to my needs .ontop of this the shoes only took 3 days to come .i will definitely be ordering again and recommending them to my friend s

THANK YOU to all the staff at marshals you are brilliant.