Privacy Policy

H Marshall & Son Ltd is committed to preserving the privacy of all visitors to our website here at

Please read the following privacy policy to understand how we collect, use, share and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Please note that our website may contain links that can take you to other websites if clicked. This privacy policy only applies to this website. If you visit any other website from here, you should read their own respective privacy policies.


When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, address, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming phone calls.


Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer support, improve our services and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer that may be of interest to you. If you change your mind about being contacted in the future, please let us know. In the case of email newsletters, you can unsubscribe at any time by using the link provided in the footer of our emails.


The information you provide to us may be accessed by or given to third parties, some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. We store the personal information you provide us with on secure computer servers which have limited access and are located in 3rd party controlled facilities.

Our website and payment gateway uses 256bit Secure Socket Layer (SSL) encryption to secure data transmission between the web server and your web browser. This is the industry standard and currently the highest level of encryption commercially available.

We will retain your information for a reasonable period of time or as long as the law requires.

Please note we do not store any credit/debit card details anywhere on our website or business premises. All card payments are processed either through Sagepay or PayPal, which have their own privacy policy and terms & conditions. These can be found on their respective websites: &


Cookies are computer files that contain small pieces of information which are sent from your web browser to our web server. Our website uses cookies to aid in webpage functionality.

These cookies store a session ID, allowing the user to move from page to page without having to log-in repeatedly. They are also used to allow certain features of the website to function properly, such as to keep track of the items you place in your shopping bag and to remember the country/currency options you have selected.

For more information on how we use cookies and how to block them on your computer if you wish to, click here. If you choose to block cookies, you may not be able to use certain features of our site.


In addition to the information you supply at sign-up will also capture data about your interactions with our emails and website, such as which links you click within an email and which pages you go on to visit on our website. It does this using a combination of tracking pixels and cookies. You can learn more about those in the Cookies section of this privacy policy. We use this information to help improve our product and provide more personalised messaging.


You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You may also request your details to be removed from our database if you wish. If you would like us to amend any of your details or remove them, please contact us at


Any changes to our privacy policy in the future will be posted to this website and, where appropriate, through e-mail notification. This privacy policy was last updated on 25/05/2018.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to