We hope that you are happy with your goods. However, if you are not completely satisfied with your purchase, you can return it to us within 30 days of receipt.
The product must be in the same resalable condition that you received it in and not show any signs of wear. The box should not be defaced or damaged in any way and we reserve the right to impose a £3 charge (or otherwise where deemed appropriate) if the box is returned in a condition that we deem unacceptable for re-sale.
All Refunds will be issued within 14 days of receipt of the item via the original payment method and you will be advised of the Refund by Email.
Any Express or International postage charges incurred when the order was originally dispatched will not be refunded.
A tip for our international customers:
If you are returning your item you must write "merchansie returned" on the customs label when you complete it. Failure to do so will result in customs charging you and if these charges remain unpaid after 20 days the parcel will get 'returned to sender'
Returns should be sent to Marshall Shoes, 52-54 High Street, BRIDLINGTON, YO16 4QA. The cost of returning your goods is the responsibility of the customer, however we do offer a low cost return service if you wish to use it
ROYAL MAIL TRACKED RETURNS
In order to make the returns process as easy as possible for our customers, we can offer a Pre-Paid Return Label Service via Royal Mail's Tracked 48 delivery. If you elect to use this Tracked Returns Service, a charge of £2.90 will be deducted from your refund. Please note the maximun weight for any individual parcel using this service is 2KG
THIS SERVICE IN NOT SUITABLE FOR THE CHANNEL ISLANDS
CHRISTMAS RETURNS POLICY
Purchases made between the 1st November & 7th December will have until the 7th January the following year to be returned. Purchases made after that have the standard 30 days.
We know that it is sometimes difficult to get the exact size when buying online which is why we offer a ‘Free Exchange Policy’ ON ORDERS OVER £40 for purchases made within the UK. This means that we will pay Royal Mail Tracked delivery on the 2nd pair of shoes to a designated address. For exchanges below £40, £2.95 postage will be incurred for Royal Mail 2nd class post
WE DO NOT OFFER FREE EXCHANGES ON INTERNATIONAL ORDERS.
FAULTY/ DAMAGED/ INCORRECT GOODS
You must notify us of any product that you deem to be defective or not satisfactory within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval. Please contact us before returning the product.
In the case of faulty/damaged goods, the goods will be inspected on return before a refund will be issued. A replacement or exchange may also be arranged instead of a refund at your request.